Frequently Asked Questions
FAQs
Let Us Answer Your Questions
What time should I put my cart(s) out?
Place cart(s) curbside by 6:30am or the evening before your service day to ensure pickup that day.
Where should I place my cart(s)?
Place cart(s) on the opposite sides of the driveway or 3 feet apart and 3 feet away from any obstructions (mailboxes, cars, poles, bushes, etc.) The lid opening should be facing the street.
What if I missed my pick up?
If you miss your pick up there is a $75/trip fee per truck to return to your home. The fee does need to be pre-paid over the phone.
What items are prohibited in my cart(s)?
Hazardous waste, paint, tires, construction debris, hot ashes, appliances, yard waste.
Yard waste is an additional service that we offer for a weekly pick up.
Please call our office if you have any questions about the proper disposal of miscellaneous items that are not listed above.
We have a Disposal & Recycle Center in Prior Lake for drop off options.
What should I do if I have extra trash bags to dispose of?
Please call our office 24-hours prior to your service day to make arrangements. Extra bags of trash will be an additional charge of $5.00 per bag, plus tax. If you consistently have extra trash, you are able to add an additional cart(s) to your service for a fee.
How do I dispose of an excess amount of cardboard?
Please stop by our Disposal & Recycle Center to drop off extra cardboard for no charge.
How do I dispose of bulk items that I need picked up?
For weekly residential customers we offer a bulk pick up option. Learn more by visiting our Bulk Item Pick Ups page.
How do I dispose of needles/sharps/syringes?
For safe disposal please put the syringes in an empty coffee can or detergent bottle , duct tape the top shut, mark the container “contains syringes” and dispose of it in your trash cart – not recycling.
What are the measurements of each size Trash & Recycle cart?
35 gallon
Depth 24.8”
Width 19.8”
Height 38.0”
65 gallon
Depth 29.5”
Width 25.13”
Height 42.38”
95 gallon
Depth 33.25”
Width 27.5”
Height 45.38”
How do I pay my bill online?
You can pay your bill HERE.
*Will require customer number & access code that is provided on your statement/invoice.
What forms of payment do you accept?
We accept Visa, Mastercard ,and Discover credit cards.
We can accept checks via mail or over the phone with the routing & account number.
If you would like to pay cash please stop into our office located in Prior Lake.
*Autopay can be set up with a credit card or checking/savings information. There are not any fees bills for any form of payment used.
How do I set up autopay & what day do you run the payment?
If you would like to set up autopay with checking/savings information or a credit card (American Express not accepted) please select the proper form, simply fill it out and email it to customerservice@buckinghamcompanies.com or send it through our Contact Us form.
The payment will be run on the 1st of the month pending if you are billed on a quarterly/monthly basis and how the weekend day/s fall to a business day on the 1st. Your statement/invoice will be mailed or emailed to you (pending your form of delivery) 3-5 business days prior to your payment being processed.
Please consider Going Green and sign up for e-billing.
What if my service is stopped for non-payment?
If the account becomes ten (10) days arrears , your account will be placed in a “service hold” status. There are no credits issued during the time your account is put on hold. Your account must be paid in full 24 business hours PRIOR to your service day in order to resume service.
What are the hours of the Disposal & Recycle Center?
Monday – Friday 8:30am – 4pm
Saturday 8:30am – 12:30pm
**December, January, February and March – closed on Saturdays
Learn more by visiting our Disposal & Recycle Center page.
How much do you pay when I drop off bags of aluminum cans at the Disposal & Recycle Center?
We pay 15 cents per pound.*
*Amount subject to change anytime due to market condition.
What to do if I need to cancel my service?
Cancellation of service MUST be done by the account holder by phoning our office. If you are moving , please plan accordingly with calling us in a timely manner prior to the move date. If you are cancelling service during a bill cycle you will do so at forfeiting any prepaid monies. To protect you, Buckingham will not honor cancellation from competitors. THIRD PARTY CANCELLATIONS ARE NOT ACCEPTED